Shipping & Delivery
Sent from Germany. Free from 200 €.
Most pieces are made in small quantities on pre-order. The estimated delivery time is on each product page.
In-stock pieces leave within 1–2 business days after payment. In rare cases, such as business travel, it can take another 1–2 business days. We ship Monday to Friday. Orders are not processed on weekends.
Cost and delivery time
| Destination | Cost | Delivery |
|---|---|---|
| Germany | 5 €free from 200 € | 2–4 working daysDHL or DPD |
| European Union, except Cyprus | 12 €free from 200 € | 3–5 working daysDHL or DPD |
| UK, Liechtenstein | 15 €free from 200 € | 7–10 working daysDHL |
| Norway | 15 €free from 200 € | 7–10 working daysDHL |
| Switzerland | 15 €free from 200 € | 7–10 working daysDHL · duties paid |
| USA | 25 €free from 200 € | 10–14 working daysDHL · duties paid |
| Japan, South Korea, Ukraine | 25 €free from 200 € | 10–14 working daysDHL |
| Argentina, Brazil, Chile, China, Hong Kong, Paraguay, Peru, South Africa, Taiwan, Uruguay, Venezuela | 35 €free from 200 € | 10–14 working daysDHL |
Free shipping from 200 € to every destination. Not in the list? See below.
Customs and import duties
We ship from the European Union.
Switzerland and the USA
Shipped Delivered Duty Paid. All duties and taxes are included in the price you pay at checkout. Nothing to pay on delivery.
All other non-EU countries
Customs duties and import fees may apply. They are not included in the product or shipping price, are set by the destination country and are paid by the recipient on delivery.
Customs duties and import taxes are not refundable.
Everything else
What if I'm not home?›
Your parcel may be redirected to a DHL or DPD pickup point. Please collect it within the time given.
If it isn't collected, the carrier either disposes of it or returns it to us, and the order is not eligible for a refund. Return shipping costs for unclaimed parcels are yours.
What if I refuse the parcel?›
If a parcel is refused, whether because customs duties are unpaid or because you decline delivery, the carrier either disposes of it or returns it to us. No refund is issued for the order.
Is shipping refundable?›
No. Shipping costs, including any return shipping, are not refundable.
My country isn't listed at checkout›
Write to shop@maisonmarronetamis.com and we'll find a way.
Can I return my order?›
If your order was delivered in the EU, you can withdraw within 14 days of delivery. Once that period has passed, returned pieces are not refunded.
Everything else is in the return and refund policy.
By placing an order with Maison Marron et amis, you acknowledge these terms.
Questions about a delivery? shop@maisonmarronetamis.com
Monday to Friday, 9:00 to 16:00 CEST, except public holidays
