Returns & Exchanges
14 days from delivery to decide.
If a piece isn't right, tell us within 14 days of receiving your order. Send it back within 14 days of our confirmation, unworn, tags attached, in its original packaging.
A return label costs 6 € within Europe, 25 € rest of world. It's deducted from your refund. Original shipping and customs duties stay with the order.
Sale pieces are final. We don't refund them.
How to start
- Request your return. Through your account or by email. Both options below.
- Wait for our confirmation. Your return label comes with it, usually within 1 to 2 business days.
- Send it back within 14 days. Pack the piece with your packing slip, attach the label, drop it at your post office.
Through your account
Sign in, open your order, select the piece, send the request. Your order number is attached automatically.
Start your returnBy email
Write to shop@maisonmarronetamis.com or reply to your order confirmation. Always include your order number. Add the piece you're returning and, if it arrived damaged, a photo. A reason is optional.
Email usPlease wait for the label. Returns sent back without one can't be processed.
Legal right of withdrawal (EU customers)
If your order was delivered in the EU, you have a statutory right to withdraw within 14 days of delivery. No reason needed.
To withdraw, use the button below. Then send the piece back within 14 days of your withdrawal confirmation. Return shipping of 6 € within Europe is deducted from your refund, which goes to your original payment method. Keep your postal receipt. It's your proof that you sent the piece back in time.
If a piece comes back worn or damaged, we may reduce your refund by the loss in value.
Withdraw from contractOpens our withdrawal form. You receive a confirmation by email. Read the full withdrawal policy.
Everything else
Do I have to pay for my return?›
Yes. 6 € within Europe, 25 € rest of world, deducted from your refund.
Original shipping, customs duties and import taxes are not refunded.
When will I get my refund?›
Standard returns: within 10 business days of the piece arriving and passing inspection.
Withdrawals: within 14 days of the piece reaching us, or of your proof of postage, whichever comes first.
Your bank may take another 1 to 5 days to show it. If more than 15 business days have passed and nothing has arrived, write to us.
What condition does the piece need to be in?›
Unworn, unwashed, in original condition. Tags attached, original packaging, packing slip or invoice inside the parcel.
Without the packing slip we can't match the return to your order.
What can't be returned?›
- Sale pieces. They're final, no refund.
- Pieces that are worn, washed, damaged or no longer in resalable condition.
- Pieces missing tags, original packaging, packing slip or invoice.
- Returns sent without a return label, or sent after the 14 days have passed.
- Gift cards and custom made pieces.
Can I exchange instead of a refund?›
Yes, if we have your size. Say so in your return request.
We ship the replacement once the original arrives and passes inspection. If the piece is no longer available, you get a refund.
Can I return a sale piece?›
Sale pieces are final. We don't refund them.
Can I return a pre-order?›
Yes. The 14 days start when the piece reaches you, not when you ordered.
My piece arrived damaged or wrong›
Write to shop@maisonmarronetamis.com within 48 hours of delivery with your order number, a short description and a photo.
We cover the return and make it right.
Where do I send my return?›
Maison Marron et amis
Haarenufer 17
26122 Oldenburg
Germany
Only after you've received your return label. This address is for reference.
I'm returning from outside the EU›
Customs duties and import taxes are not refundable.
If a parcel is refused at delivery over unpaid customs, it may be returned to us or disposed of, and no refund is issued. Any return or customs handling costs we incur are deducted from your refund.
I used a voucher, or I'm returning part of my order›
You're refunded what you actually paid after the discount. Partial returns are refunded proportionally. Used vouchers aren't reissued.
Has my return arrived?›
Give it a few days after tracking shows delivered. We confirm by email once it's inspected. Nothing after that, write to us.
If it's the fit rather than the piece, a local tailor is often the shorter route. A small adjustment can cost less than a return label.
Still unsure? shop@maisonmarronetamis.com
Monday to Friday, 9:00 to 16:00 CEST
